Devices not downloading the cloud saves

Discussion in 'Time Clickers' started by Xcava86X, Feb 18, 2016.

  1. Xcava86X

    Xcava86X Spec Ops

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    My PC won't download the cloud files (it is correctly synchronised and was working until 24 hours ago).

    24 hours ago my PC stopped downloading the cloud saves: I had to manually delete the registry data every time I started the game and I wanted it to pair with the cloud saves, to force it check online for recent saves.

    30 minutes ago my phone has begun to do the same: I had to uninstall the app, reinstall it and re-pair it to have my most recent save downloaded on the phone.

    edit: the cloud is working fine again on the phone, I tried reinstalling the PC version but nothing has changed
     
    #1 Xcava86X, Feb 18, 2016
    Last edited: Feb 19, 2016
  2. Xcava86X

    Xcava86X Spec Ops

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    Now the game doesn't progress when close it, but only when I keep the program running.
     
  3. Kenzie

    Kenzie Administrator
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    The game never progresses unless it's running, all it does when offline is earn gold.

    Are you still having issues with PC version of your game not loading from the the cloud? Do you play on Steam or on the web?
     
  4. Xcava86X

    Xcava86X Spec Ops

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    I see! All makes sense, thanks!
    I just tried it again and my PC (Steam) version is still not loading savegames from cloud unless I delete the registry entrie(s) first.o_O
     
  5. Kenzie

    Kenzie Administrator
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    What happens if you un-pair all devices (will un-pair both Steam & Phone) and then re-pair Steam, does it start pulling from the cloud?
     
  6. Xcava86X

    Xcava86X Spec Ops

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    The last time I did that it didn't help.
    I just took a couple minutes to do it again and still it doesn't help.
     
  7. ItsComcastic

    ItsComcastic Rookie

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    I'd also like to chime in and say I'm having this issue as well, iPad app is currently further than my Steam version and I can't get the steam version to sync. The web version is using what I have on my iPad.
     
  8. Xcava86X

    Xcava86X Spec Ops

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    If you want to progress on the PC version you can delete the save files, forcing the game to download from the cloud.
    If you know how the registry editor of windows works delete the two save strings found in:

    HKEY_CURRENT_USER\Software\Proton Studio Inc\Time Clickers

    If you don't know how to use the registry editor of windows don't touch anything, as you could irreparably damage your system.
     
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  9. stevie123

    stevie123 Specialist

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    Totally this!
    Safer way from Browser to Steam is to Export the save code from the Browser and Import it in Steam. Don't know if/how this could also be working for Phone to Steam/Browser or the other way round, since I don't know if you can get the save code easily in/out the Phone.
     
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  10. Xcava86X

    Xcava86X Spec Ops

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    I just played again on mobile and today the desktop version downloaded the updated savegame from the cloud.
    I'll let you know if it will stop working again.